Returns & Exchanges

At KOS®, we stand behind our plant-powered products with a 60-day satisfaction guarantee. If you are not completely happy with your purchase, we are here to help you find a product that fits your lifestyle or facilitate a refund.

1

Check Eligibility

Ensure your request is submitted within 60 days of the delivery date. We accept returns for both opened and unopened products, though limited to one return per unique product per household.

2

Contact Support

Email our customer care team at hello@kos.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

3

Package Your Item

Securely pack the item in its original packaging or a sturdy box. Include your RMA number inside the package to ensure our warehouse team can identify and process your return quickly.

4

Receive Refund or Credit

Once your return is received and inspected, we will issue a refund to your original payment method or provide store credit. Please allow 5-7 business days for the transaction to reflect on your statement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing